At Sparkling Luxe, we strive to make your shopping experience smooth and trustworthy from the moment you place your order to the time it reaches you.

We are pleased to offer free standard delivery across the UAE on all orders. Once your purchase is confirmed, each jewellery piece is carefully inspected, securely packaged, and dispatched within the specified processing time. Delivery timelines within the UAE may vary depending on your location and courier service availability.

For orders shipped outside the UAE, international shipping charges will apply. These charges, along with estimated delivery timelines, will be displayed at checkout before payment is completed. Please note that international shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. Such charges are the responsibility of the customer, and delivery times may be affected by customs clearance procedures.

In the event of order cancellations, exchanges, or approved returns, cash refunds are not provided. Any eligible refund amount will be issued strictly as a credit note, which can be redeemed on future purchases at Sparkling Luxe in accordance with our return and exchange policy.

We are not responsible for delays caused by unforeseen circumstances such as customs processing, courier delays, or incorrect delivery information provided at checkout.

For any questions related to shipping, delivery, or order tracking, our customer support team is always available to assist you.