SL
Sparkling Luxe

Contact Us

Services

LEGAL & PRIVACY

TERMS OF USE

Last Updated: April 2026

WELCOME TO SPARKLING LUXE

Sparkling Luxe maintains its registered offices in Dubai, United Arab Emirates (referred to as “we”, “us”, and “our”). We own and manage the website sparklingluxe.com and any related mobile applications (collectively, the “Platforms”).

These Terms of Use govern your access to and use of our Platforms. By navigating or using these Platforms, you agree to be bound by these Terms. If you do not accept these Terms in full, you must discontinue your use of our Platforms immediately.

We have curated our Platforms to showcase our signature lab-grown diamond collections and bespoke jewelry services. All content—including but not limited to jewelry designs, photographs, illustrations, logos, video clips, and written text (the “Sparkling Luxe Materials”)—is protected by international copyright, trademark, and design legislation.

Personal Use:

  • You may print or download one copy of the Materials for your private, non-commercial, and educational use only.

Prohibited Use:

  • You are not authorized to sell, reproduce, modify, or display any Sparkling Luxe Materials for public or commercial purposes.
  • Any unauthorized use may violate privacy laws, trademark statutes, and communication regulations.

We strive to ensure that the images and descriptions of our jewelry on the Platforms are as accurate as possible regarding color, scale, and detail. However:

Technical Variations:

  • Due to differences in screen settings and technical limitations, slight distortions in appearance may occur.

Handcrafted Nature:

  • As our pieces are handcrafted, slight variations in metal weight and gemstone characteristics are inherent to the artisan process.
  • Sparkling Luxe cannot be held liable for minor differences between the digital representation and the physical product.

To protect our creative integrity and digital security, you agree not to:

  • Use any automated system (including “robots,” “spiders,” or “offline readers”) to access or copy content from the Platforms.
  • Use any Sparkling Luxe Materials for the purpose of training artificial intelligence systems or large language models without our express written consent.
  • Attempt to overload or interfere with the proper working of our servers.

Sparkling Luxe welcomes inquiries through our Client Relations channels. However, any unsolicited ideas, creative suggestions, or collaboration proposals sent via the Platforms or social media will be treated as non-confidential.

By sending such communications, you grant us a perpetual, royalty-free license to use those ideas without compensation.

While we aim for the highest standards of digital service, we do not guarantee that the Platforms will be error-free or that the server is free of viruses.

Everything on our Platforms is provided “as is” and “as available”.

To the fullest extent permitted by UAE law, Sparkling Luxe shall not be liable for any indirect or consequential damages resulting from your use of the information or products found on this site.

These Terms of Use are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any disputes shall be settled exclusively within the Dubai Courts.

Severability:

  • If any part of these Terms is found to be unenforceable, the remaining sections will continue to be valid and effective.

Entire Agreement:

  • These Terms constitute the complete agreement between you and Sparkling Luxe regarding the use of our digital Platforms.

If you have any questions regarding these Terms or our jewelry services, please contact our concierge team:

Phone: +971 56 969 2066

Online: sparklingluxe.com/contact-us

Last Updated: April 2026

ABOUT SPARKLING LUXE AND THESE CONDITIONS OF SALE

These Conditions of Sale apply to any sales of Sparkling Luxe products or services that you may order through our website sparklingluxe.com (the “Platforms”) or via our customer service team.

The selling entity for all orders is: Sparkling Luxe, with registered offices in Dubai, United Arab Emirates.

By placing an order, you agree to be bound by these Conditions of Sale, our Privacy Policy, and our Returns and Exchanges Policy. Please read these carefully before completing a purchase. If you do not agree to these terms, you will not be able to order products from Sparkling Luxe.

To purchase from Sparkling Luxe, you must:

Source of Funds & Compliance:

  • By placing an order, you confirm that the funds used for the transaction are of lawful origin.
  • In compliance with UAE Anti-Money Laundering (AML) laws, we may require additional identification or documentation for high-value transactions.
  • Have reached the age of legal majority (21 years old in the UAE).
  • Have the legal capacity to enter into contracts.
  • Be an end-user customer purchasing for personal use (not for resale or commercial distribution).

All orders are subject to availability and acceptance.

Quantity Limits:

  • We reserve the right to limit the quantity of products provided to a single customer to maintain the exclusivity of our collections.

Bespoke & Personalized Items:

  • We offer custom jewelry and engraving services.
  • Please note that orders for personalized or bespoke products cannot be cancelled or returned once production has begun, as these items are made to your unique specifications.

Placing an order with Sparkling Luxe involves the following steps:

Shopping Bag:

  • Adding an item to your bag does not guarantee its availability; it is only confirmed upon our written “Confirmation of Order.”

Checkout:

  • You may check out as a guest or via a registered account.

Validation:

  • Once your order is placed, you will receive an “Acknowledgement of Order.” We will then perform security and anti-fraud checks before processing.

Acceptance:

  • Our acceptance of your order is finalized when we send you a “Confirmation of Order & Shipment” via email.

All prices shown on the Platforms include 5% VAT (Value Added Tax) as per UAE law, but exclude shipping costs unless otherwise specified.

Payment Methods:

  • We accept major credit/debit cards and Apple Pay.
  • For high-value orders, bank wire transfers may be accepted at our discretion.

Verification:

  • All payments are subject to validation checks by the card issuer.
  • If the payment is not authorized, we are not responsible for any delay or non-delivery.

Sparkling Luxe offers complimentary insured shipping worldwide.

Delivery Area:

  • We currently ship to addresses within the UAE and selected international locations.
  • We do not deliver to PO boxes or certain restricted areas.

Signature Required:

  • For security, all Sparkling Luxe deliveries require an adult signature at the nominated address, at which point responsibility for the goods passes to you.

Timeline:

  • We aim to deliver within 30 days of the Confirmation of Order, unless a longer lead time was specified (e.g., for custom-made pieces).

Our Returns and Exchanges Policy allows you to return non-personalized products within 14 days of delivery, provided the item is in its original, unworn condition with all security tags and packaging intact.

Exclusions:

  • Personalized, engraved, or fully custom-made jewelry cannot be returned or exchanged.

We strive for technical and aesthetic perfection. However, because our jewelry is handcrafted and features lab-grown diamonds, please note:

  • Information regarding carats, stone count, and metal weight is indicative and may vary slightly between pieces.
  • Visual representations on screen may differ slightly from the original product due to display settings.

Sparkling Luxe is committed to quality. Each piece is covered by our FJ Guarantee, which includes a lifetime warranty against manufacturing defects.

This does not cover normal wear and tear, loss, or damage caused by accidents or misuse.

To the fullest extent permitted by UAE law, Sparkling Luxe’s total liability for any order shall not exceed 100% of the price of the product(s) purchased.

We are not liable for any indirect or consequential losses.

These Conditions of Sale are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates.

Any disputes shall be resolved exclusively through the Dubai Courts.

If you have any questions regarding these Terms or our jewelry services, please contact our concierge team:

Phone: +971 56 969 2066

Online: sparklingluxe.com/contact-us

Last Updated: April 2026

ABOUT SPARKLING LUXE

Sparkling Luxe (“we”, “us” and “our”) is the data controller responsible for your personal information.

Our commitment to excellence extends beyond our jewelry; we treat your personal data with the same precision and care as we do our handcrafted 18KT gold and lab-grown diamonds.

Our relationship with our clients is built on a foundation of trust. To honor that trust, we adhere to three core principles:

Transparency & Purpose:

  • We will always be clear about why we collect your data and will only use it for the specific purposes you have agreed to.

Uncompromising Security:

  • We implement leading security standards to ensure your information remains protected, whether it is stored locally or shared with trusted partners.

Respect for Your Rights:

  • We respect your right to access, update, or erase your data at any time.

To provide a seamless “Luxe” experience, we collect information at various touchpoints (website, boutique appointments, or social media):

Identity & Contact Data:

  • Name, email, telephone number, and shipping/billing addresses.

Client 360 Profile:

  • Your purchase history, wish lists, jewelry preferences, and special dates (anniversaries/birthdays) to offer personalized recommendations.

Technical Measurements:

  • In some cases, we may collect size measurements (e.g., ring sizes) provided by you or captured through virtual try-on technologies.

Transactional Data:

  • Payment details and order history.
  • Note that we do not store full credit card numbers; these are handled by secure, PCI-compliant payment processors.

AML Compliance:

  • In accordance with UAE law, for certain high-value transactions, we may be required to verify your identity through national ID or passport documentation.

We process your information based on the following legal grounds:

Performance of a Contract:

  • To fulfill your orders and deliver your jewelry.

Legitimate Interests:

  • To improve our Platforms, protect against fraud, and conduct market analysis.

Consent:

  • For sending you sparkling updates, event invitations, and marketing via email or WhatsApp.
  • You may withdraw this consent at any time.

Our Platforms use cookies and similar technologies to recognize you and customize your experience.

What are Cookies?

  • Cookies are small text files downloaded to your device that help us remember your preferences (like language or currency) and understand how you interact with our site.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function (e.g., keeping items in your shopping bag).
  • Functional Cookies: Remember your settings to provide a more personalized visit.
  • Analytical Cookies: Help us analyze traffic patterns to improve our digital boutique (e.g., Google Analytics).
  • Advertising Cookies: Used to deliver relevant advertisements to you on other platforms (e.g., Instagram/Facebook) based on your interests.

Controlling Your Privacy:

  • You can manage your cookie preferences through your browser settings.
  • Please note that disabling certain cookies may limit your ability to use all features of the Sparkling Luxe Platform.

We do not sell your personal data. We only share it with:

Service Providers:

  • Trusted partners who assist with shipping, payment processing, and IT support.

Legal Authorities:

  • When required by UAE law to comply with regulatory audits or anti-money laundering requirements.

We implement rigorous physical and electronic safeguards to protect your data against unauthorized access. If you choose a password for your Sparkling Luxe account, you are responsible for its confidentiality.

Depending on your location, you may have the following rights:

Access & Portability:

  • Request a copy of the data we hold about you.

Correction:

  • Ask us to update inaccurate information.

Erasure:

  • Request that we delete your personal data (subject to legal retention requirements).

Marketing Opt-Out:

  • Unsubscribe from our newsletters via the “Unsubscribe” link in any email.

If you have any questions regarding these Terms or our jewelry services, please contact our concierge team:

Phone: +971 56 969 2066

Online: sparklingluxe.com/contact-us

Last Updated: April 2026

RETURNS AND EXCHANGES POLICY

This policy outlines your rights to cancel a contract, return a purchase, and the conditions required to obtain a refund or an exchange.

At Sparkling Luxe, we are committed to your complete satisfaction with every handcrafted creation.

You have the right to cancel your purchase within 30 days from the date you, or a person nominated by you, takes physical possession of the product.

To exercise this right, you must notify our Concierge Team before the 30-day period expires. You may contact us via:

Phone: +971 56 969 2066

Email: contact@sparklingluxe.com

For items purchased through sparklingluxe.com or via our digital sales channels, you may return or exchange your creation through the following methods:

Complimentary Pick-up:

  • Contact our Concierge Team to arrange a secure, complimentary collection of your item from your address in the UAE.

In-Person Returns:

  • You may return your item directly to our showroom in Dubai by appointment.

Important Note: All returns and exchanges are subject to a rigorous Quality Control (QC) check. To be eligible, the item must be in pristine condition, within the 30-day window, and accompanied by the original diamond certificate (IGS/GIA/IGI), warranty card, and all original packaging.

To ensure the integrity of our jewelry, we enforce strict return conditions:

State of the Item:

  • Products must be returned in a new, unused, and perfect state, with all protective materials, tags, and stickers attached.

Complete Packaging:

  • Items must be returned in the original Sparkling Luxe box and delivery package, including all accessories, certificates, and documents.

Alterations:

  • Any jewelry that has been resized (other than by Sparkling Luxe), damaged, or altered from its original condition will not be accepted for return.

Quality Control:

  • If an item does not meet our QC standards (e.g., shows signs of wear or microscopic scratches), we reserve the right to refuse the return and send the product back to you.

In accordance with luxury industry standards, certain products are considered Final Sale and cannot be returned or exchanged:

Bespoke & Personalized Items:

  • Any jewelry that has been custom-designed, made-to-order, or engraved at your request.

Resized Items:

  • Products that were specifically resized to your measurements prior to shipping.

Refunds are only issued to the original purchaser and will be credited to the original payment method used.

Gift recipients are not entitled to a cash refund but may be eligible for an exchange or a gift credit.

Once your return has passed Quality Control, we will process your refund. While we initiate the transfer immediately, it typically takes 10 to 15 working days for the funds to reflect in your account, depending on your financial institution’s processing times.

Should you wish to exchange your creation for a different size or a different model:

  • The original item must meet all the “Condition of Returned Products” requirements listed above.
  • If the new item is of higher value, the price difference must be paid before shipment.
  • If the new item is of lower value, the difference will be refunded to the original purchaser (subject to the conditions in Section 5).

If you have any questions regarding these Terms or our jewelry services, please contact our concierge team:

Phone: +971 56 969 2066

Online: sparklingluxe.com/contact-us

Last Updated: April 2026

ABOUT SPARKLING LUXE AND THESE CONDITIONS

Sparkling Luxe (“we”, “us” and “our”) provides expert maintenance and repair services for your jewelry creations (the “Services”). These Conditions of Service apply to any repair or maintenance order (a “Service Order”) placed through our website, via email, WhatsApp, or in-person at our Dubai showroom (the “Service Channels”).

By submitting a creation for service, you agree to be bound by these Conditions and our Privacy Policy. We recommend reading these carefully before validating a Service Order.

We provide Services to individuals who:

  • Have reached the age of legal majority (21 years in the UAE).
  • Have the legal capacity to enter into binding contracts.
  • Are the bona fide owners or authorized representatives of the creation.

We reserve the right to refuse a Service Order for legitimate reasons, including if we suspect the creation is not authentic or was obtained through unauthorized channels.

 

Our service process ensures the highest quality care for your jewelry:

A. Request & Shipping

  • To initiate a service, please contact our Concierge Team.
  • You may be asked to provide photographs of the creation and a description of the requested work.

B. Diagnosis

  • Upon receipt, our master jewelers will perform a formal diagnosis.
  • We will verify the condition of the gold, the setting of the stones, and the overall integrity of the piece.
  • For complex bespoke creations, the diagnosis may take up to 7 working days.

C. Cost Estimate & Approval

  • Following the diagnosis, you will receive a written Cost Estimate via email or WhatsApp.
  • Estimates are valid for 30 days. If not approved within this timeframe, the estimate becomes void.
  • Your written confirmation (Email/WhatsApp) constitutes a binding contract.
  • If you reject the estimate, we will return the creation to you in the condition it was received. A nominal diagnostic or shipping fee may apply.

All prices are quoted in AED and include 5% VAT.

Terms:

  • Payment must be made in full before the creation is released.
  • We accept credit cards, Apple Pay, and bank transfers.

Uncollected Items:

  • Creations remaining uncollected for more than 6 months after the final notification may be moved to secure off-site storage.
  • Items uncollected after 12 months may be subject to additional storage fees.

You may cancel the Service Order at any time before the work has been fully performed. However, you will be liable for the cost of any labor or materials already utilized up to the moment of cancellation.

Our Right:

  • Sparkling Luxe reserves the right to cancel a Service Order if technical complications arise that make the repair impossible or risk damaging the creation further.
  • In such cases, any pre-payments for the specific work not performed will be refunded.

We take immense pride in our craftsmanship. All Services performed by Sparkling Luxe are covered by a 12-month Service Warranty from the date of collection.

Scope:

  • This warranty covers the specific repair or part replaced.
  • It does not cover damage resulting from accidents, normal wear and tear, or interventions by a third-party jeweler.

Validation:

  • To claim under this warranty, you must provide the original Service Invoice.

To the fullest extent permitted by UAE law:

  • Sparkling Luxe is not liable for any indirect or consequential loss.
  • Our total liability for any Service Order shall not exceed 100% of the value of the Service itself.
  • We are not responsible for pre-existing flaws or damage that only become apparent during the cleaning or repair process (e.g., internal stone inclusions or metal fatigue).

These Conditions of Service are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates.

Any dispute arising from these conditions shall be settled exclusively by the Dubai Courts.

For status updates on your repair or to request a new service:

Concierge WhatsApp: +971 56 969 2066

Email: contact@sparklingluxe.com

Address: Dubai, United Arab Emirates

 

TERMS OF USE

Last Updated: April 2026

WELCOME TO SPARKLING LUXE

Sparkling Luxe maintains its registered offices in Dubai, United Arab Emirates (referred to as “we”, “us”, and “our”). We own and manage the website sparklingluxe.com and any related mobile applications (collectively, the “Platforms”).

These Terms of Use govern your access to and use of our Platforms. By navigating or using these Platforms, you agree to be bound by these Terms. If you do not accept these Terms in full, you must discontinue your use of our Platforms immediately.

We have curated our Platforms to showcase our signature lab-grown diamond collections and bespoke jewelry services. All content—including but not limited to jewelry designs, photographs, illustrations, logos, video clips, and written text (the “Sparkling Luxe Materials”)—is protected by international copyright, trademark, and design legislation.

Personal Use:

  • You may print or download one copy of the Materials for your private, non-commercial, and educational use only.

Prohibited Use:

  • You are not authorized to sell, reproduce, modify, or display any Sparkling Luxe Materials for public or commercial purposes.
  • Any unauthorized use may violate privacy laws, trademark statutes, and communication regulations.

We strive to ensure that the images and descriptions of our jewelry on the Platforms are as accurate as possible regarding color, scale, and detail. However:

Technical Variations:

  • Due to differences in screen settings and technical limitations, slight distortions in appearance may occur.

Handcrafted Nature:

  • As our pieces are handcrafted, slight variations in metal weight and gemstone characteristics are inherent to the artisan process.
  • Sparkling Luxe cannot be held liable for minor differences between the digital representation and the physical product.

To protect our creative integrity and digital security, you agree not to:

  • Use any automated system (including “robots,” “spiders,” or “offline readers”) to access or copy content from the Platforms.
  • Use any Sparkling Luxe Materials for the purpose of training artificial intelligence systems or large language models without our express written consent.
  • Attempt to overload or interfere with the proper working of our servers.

Sparkling Luxe welcomes inquiries through our Client Relations channels. However, any unsolicited ideas, creative suggestions, or collaboration proposals sent via the Platforms or social media will be treated as non-confidential.

By sending such communications, you grant us a perpetual, royalty-free license to use those ideas without compensation.

While we aim for the highest standards of digital service, we do not guarantee that the Platforms will be error-free or that the server is free of viruses.

Everything on our Platforms is provided “as is” and “as available”.

To the fullest extent permitted by UAE law, Sparkling Luxe shall not be liable for any indirect or consequential damages resulting from your use of the information or products found on this site.

These Terms of Use are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any disputes shall be settled exclusively within the Dubai Courts.

Severability:

  • If any part of these Terms is found to be unenforceable, the remaining sections will continue to be valid and effective.

Entire Agreement:

  • These Terms constitute the complete agreement between you and Sparkling Luxe regarding the use of our digital Platforms.

If you have any questions regarding these Terms or our jewelry services, please contact our concierge team:

Phone: +971 56 969 2066

Online: sparklingluxe.com/contact-us

CONDITIONS OF SALE

Last Updated: April 2026

ABOUT SPARKLING LUXE AND THESE CONDITIONS OF SALE

These Conditions of Sale apply to any sales of Sparkling Luxe products or services that you may order through our website sparklingluxe.com (the “Platforms”) or via our customer service team.

The selling entity for all orders is: Sparkling Luxe, with registered offices in Dubai, United Arab Emirates.

By placing an order, you agree to be bound by these Conditions of Sale, our Privacy Policy, and our Returns and Exchanges Policy. Please read these carefully before completing a purchase. If you do not agree to these terms, you will not be able to order products from Sparkling Luxe.

To purchase from Sparkling Luxe, you must:

Source of Funds & Compliance:

  • By placing an order, you confirm that the funds used for the transaction are of lawful origin.
  • In compliance with UAE Anti-Money Laundering (AML) laws, we may require additional identification or documentation for high-value transactions.
  • Have reached the age of legal majority (21 years old in the UAE).
  • Have the legal capacity to enter into contracts.
  • Be an end-user customer purchasing for personal use (not for resale or commercial distribution).

All orders are subject to availability and acceptance.

Quantity Limits:

  • We reserve the right to limit the quantity of products provided to a single customer to maintain the exclusivity of our collections.

Bespoke & Personalized Items:

  • We offer custom jewelry and engraving services.
  • Please note that orders for personalized or bespoke products cannot be cancelled or returned once production has begun, as these items are made to your unique specifications.

Placing an order with Sparkling Luxe involves the following steps:

Shopping Bag:

  • Adding an item to your bag does not guarantee its availability; it is only confirmed upon our written “Confirmation of Order.”

Checkout:

  • You may check out as a guest or via a registered account.

Validation:

  • Once your order is placed, you will receive an “Acknowledgement of Order.” We will then perform security and anti-fraud checks before processing.

Acceptance:

  • Our acceptance of your order is finalized when we send you a “Confirmation of Order & Shipment” via email.

All prices shown on the Platforms include 5% VAT (Value Added Tax) as per UAE law, but exclude shipping costs unless otherwise specified.

Payment Methods:

  • We accept major credit/debit cards and Apple Pay.
  • For high-value orders, bank wire transfers may be accepted at our discretion.

Verification:

  • All payments are subject to validation checks by the card issuer.
  • If the payment is not authorized, we are not responsible for any delay or non-delivery.

Sparkling Luxe offers complimentary insured shipping worldwide.

Delivery Area:

  • We currently ship to addresses within the UAE and selected international locations.
  • We do not deliver to PO boxes or certain restricted areas.

Signature Required:

  • For security, all Sparkling Luxe deliveries require an adult signature at the nominated address, at which point responsibility for the goods passes to you.

Timeline:

  • We aim to deliver within 30 days of the Confirmation of Order, unless a longer lead time was specified (e.g., for custom-made pieces).

Our Returns and Exchanges Policy allows you to return non-personalized products within 14 days of delivery, provided the item is in its original, unworn condition with all security tags and packaging intact.

Exclusions:

  • Personalized, engraved, or fully custom-made jewelry cannot be returned or exchanged.

We strive for technical and aesthetic perfection. However, because our jewelry is handcrafted and features lab-grown diamonds, please note:

  • Information regarding carats, stone count, and metal weight is indicative and may vary slightly between pieces.
  • Visual representations on screen may differ slightly from the original product due to display settings.

Sparkling Luxe is committed to quality. Each piece is covered by our FJ Guarantee, which includes a lifetime warranty against manufacturing defects.

This does not cover normal wear and tear, loss, or damage caused by accidents or misuse.

To the fullest extent permitted by UAE law, Sparkling Luxe’s total liability for any order shall not exceed 100% of the price of the product(s) purchased.

We are not liable for any indirect or consequential losses.

These Conditions of Sale are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates.

Any disputes shall be resolved exclusively through the Dubai Courts.

If you have any questions regarding these Terms or our jewelry services, please contact our concierge team:

Phone: +971 56 969 2066

Online: sparklingluxe.com/contact-us

PRIVACY & COOKIE POLICY

Last Updated: April 2026

ABOUT SPARKLING LUXE

Sparkling Luxe (“we”, “us” and “our”) is the data controller responsible for your personal information.

Our commitment to excellence extends beyond our jewelry; we treat your personal data with the same precision and care as we do our handcrafted 18KT gold and lab-grown diamonds.

Our relationship with our clients is built on a foundation of trust. To honor that trust, we adhere to three core principles:

Transparency & Purpose:

  • We will always be clear about why we collect your data and will only use it for the specific purposes you have agreed to.

Uncompromising Security:

  • We implement leading security standards to ensure your information remains protected, whether it is stored locally or shared with trusted partners.

Respect for Your Rights:

  • We respect your right to access, update, or erase your data at any time.

To provide a seamless “Luxe” experience, we collect information at various touchpoints (website, boutique appointments, or social media):

Identity & Contact Data:

  • Name, email, telephone number, and shipping/billing addresses.

Client 360 Profile:

  • Your purchase history, wish lists, jewelry preferences, and special dates (anniversaries/birthdays) to offer personalized recommendations.

Technical Measurements:

  • In some cases, we may collect size measurements (e.g., ring sizes) provided by you or captured through virtual try-on technologies.

Transactional Data:

  • Payment details and order history.
  • Note that we do not store full credit card numbers; these are handled by secure, PCI-compliant payment processors.

AML Compliance:

  • In accordance with UAE law, for certain high-value transactions, we may be required to verify your identity through national ID or passport documentation.

We process your information based on the following legal grounds:

Performance of a Contract:

  • To fulfill your orders and deliver your jewelry.

Legitimate Interests:

  • To improve our Platforms, protect against fraud, and conduct market analysis.

Consent:

  • For sending you sparkling updates, event invitations, and marketing via email or WhatsApp.
  • You may withdraw this consent at any time.

Our Platforms use cookies and similar technologies to recognize you and customize your experience.

What are Cookies?

  • Cookies are small text files downloaded to your device that help us remember your preferences (like language or currency) and understand how you interact with our site.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function (e.g., keeping items in your shopping bag).
  • Functional Cookies: Remember your settings to provide a more personalized visit.
  • Analytical Cookies: Help us analyze traffic patterns to improve our digital boutique (e.g., Google Analytics).
  • Advertising Cookies: Used to deliver relevant advertisements to you on other platforms (e.g., Instagram/Facebook) based on your interests.

Controlling Your Privacy:

  • You can manage your cookie preferences through your browser settings.
  • Please note that disabling certain cookies may limit your ability to use all features of the Sparkling Luxe Platform.

We do not sell your personal data. We only share it with:

Service Providers:

  • Trusted partners who assist with shipping, payment processing, and IT support.

Legal Authorities:

  • When required by UAE law to comply with regulatory audits or anti-money laundering requirements.

We implement rigorous physical and electronic safeguards to protect your data against unauthorized access. If you choose a password for your Sparkling Luxe account, you are responsible for its confidentiality.

Depending on your location, you may have the following rights:

Access & Portability:

  • Request a copy of the data we hold about you.

Correction:

  • Ask us to update inaccurate information.

Erasure:

  • Request that we delete your personal data (subject to legal retention requirements).

Marketing Opt-Out:

  • Unsubscribe from our newsletters via the “Unsubscribe” link in any email.

If you have any questions regarding these Terms or our jewelry services, please contact our concierge team:

Phone: +971 56 969 2066

Online: sparklingluxe.com/contact-us

RETURNS AND EXCHANGES POLICY

Last Updated: April 2026

RETURNS AND EXCHANGES POLICY

This policy outlines your rights to cancel a contract, return a purchase, and the conditions required to obtain a refund or an exchange.

At Sparkling Luxe, we are committed to your complete satisfaction with every handcrafted creation.

You have the right to cancel your purchase within 30 days from the date you, or a person nominated by you, takes physical possession of the product.

To exercise this right, you must notify our Concierge Team before the 30-day period expires. You may contact us via:

Phone: +971 56 969 2066

Email: contact@sparklingluxe.com

For items purchased through sparklingluxe.com or via our digital sales channels, you may return or exchange your creation through the following methods:

Complimentary Pick-up:

  • Contact our Concierge Team to arrange a secure, complimentary collection of your item from your address in the UAE.

In-Person Returns:

  • You may return your item directly to our showroom in Dubai by appointment.

Important Note: All returns and exchanges are subject to a rigorous Quality Control (QC) check. To be eligible, the item must be in pristine condition, within the 30-day window, and accompanied by the original diamond certificate (IGS/GIA/IGI), warranty card, and all original packaging.

To ensure the integrity of our jewelry, we enforce strict return conditions:

State of the Item:

  • Products must be returned in a new, unused, and perfect state, with all protective materials, tags, and stickers attached.

Complete Packaging:

  • Items must be returned in the original Sparkling Luxe box and delivery package, including all accessories, certificates, and documents.

Alterations:

  • Any jewelry that has been resized (other than by Sparkling Luxe), damaged, or altered from its original condition will not be accepted for return.

Quality Control:

  • If an item does not meet our QC standards (e.g., shows signs of wear or microscopic scratches), we reserve the right to refuse the return and send the product back to you.

In accordance with luxury industry standards, certain products are considered Final Sale and cannot be returned or exchanged:

Bespoke & Personalized Items:

  • Any jewelry that has been custom-designed, made-to-order, or engraved at your request.

Resized Items:

  • Products that were specifically resized to your measurements prior to shipping.

Refunds are only issued to the original purchaser and will be credited to the original payment method used.

Gift recipients are not entitled to a cash refund but may be eligible for an exchange or a gift credit.

Once your return has passed Quality Control, we will process your refund. While we initiate the transfer immediately, it typically takes 10 to 15 working days for the funds to reflect in your account, depending on your financial institution’s processing times.

Should you wish to exchange your creation for a different size or a different model:

  • The original item must meet all the “Condition of Returned Products” requirements listed above.
  • If the new item is of higher value, the price difference must be paid before shipment.
  • If the new item is of lower value, the difference will be refunded to the original purchaser (subject to the conditions in Section 5).

If you have any questions regarding these Terms or our jewelry services, please contact our concierge team:

Phone: +971 56 969 2066

Online: sparklingluxe.com/contact-us

CONDITIONS OF SERVICE

Last Updated: April 2026

ABOUT SPARKLING LUXE AND THESE CONDITIONS

Sparkling Luxe (“we”, “us” and “our”) provides expert maintenance and repair services for your jewelry creations (the “Services”). These Conditions of Service apply to any repair or maintenance order (a “Service Order”) placed through our website, via email, WhatsApp, or in-person at our Dubai showroom (the “Service Channels”).

By submitting a creation for service, you agree to be bound by these Conditions and our Privacy Policy. We recommend reading these carefully before validating a Service Order.

We provide Services to individuals who:

  • Have reached the age of legal majority (21 years in the UAE).
  • Have the legal capacity to enter into binding contracts.
  • Are the bona fide owners or authorized representatives of the creation.

We reserve the right to refuse a Service Order for legitimate reasons, including if we suspect the creation is not authentic or was obtained through unauthorized channels.

 

Our service process ensures the highest quality care for your jewelry:

A. Request & Shipping

  • To initiate a service, please contact our Concierge Team.
  • You may be asked to provide photographs of the creation and a description of the requested work.

B. Diagnosis

  • Upon receipt, our master jewelers will perform a formal diagnosis.
  • We will verify the condition of the gold, the setting of the stones, and the overall integrity of the piece.
  • For complex bespoke creations, the diagnosis may take up to 7 working days.

C. Cost Estimate & Approval

  • Following the diagnosis, you will receive a written Cost Estimate via email or WhatsApp.
  • Estimates are valid for 30 days. If not approved within this timeframe, the estimate becomes void.
  • Your written confirmation (Email/WhatsApp) constitutes a binding contract.
  • If you reject the estimate, we will return the creation to you in the condition it was received. A nominal diagnostic or shipping fee may apply.

All prices are quoted in AED and include 5% VAT.

Terms:

  • Payment must be made in full before the creation is released.
  • We accept credit cards, Apple Pay, and bank transfers.

Uncollected Items:

  • Creations remaining uncollected for more than 6 months after the final notification may be moved to secure off-site storage.
  • Items uncollected after 12 months may be subject to additional storage fees.

You may cancel the Service Order at any time before the work has been fully performed. However, you will be liable for the cost of any labor or materials already utilized up to the moment of cancellation.

Our Right:

  • Sparkling Luxe reserves the right to cancel a Service Order if technical complications arise that make the repair impossible or risk damaging the creation further.
  • In such cases, any pre-payments for the specific work not performed will be refunded.

We take immense pride in our craftsmanship. All Services performed by Sparkling Luxe are covered by a 12-month Service Warranty from the date of collection.

Scope:

  • This warranty covers the specific repair or part replaced.
  • It does not cover damage resulting from accidents, normal wear and tear, or interventions by a third-party jeweler.

Validation:

  • To claim under this warranty, you must provide the original Service Invoice.

To the fullest extent permitted by UAE law:

  • Sparkling Luxe is not liable for any indirect or consequential loss.
  • Our total liability for any Service Order shall not exceed 100% of the value of the Service itself.
  • We are not responsible for pre-existing flaws or damage that only become apparent during the cleaning or repair process (e.g., internal stone inclusions or metal fatigue).

These Conditions of Service are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates.

Any dispute arising from these conditions shall be settled exclusively by the Dubai Courts.

For status updates on your repair or to request a new service:

Concierge WhatsApp: +971 56 969 2066

Email: contact@sparklingluxe.com

Address: Dubai, United Arab Emirates

 

Subscribe to our newsletter

Customer Care

Contact Us

Call now: +971 56 969 2066

FAQ

Our Company

Find a Boutique

Careers

Legal Area

Terms of use

Conditions of Sale

Return Policy

Service Repair

Follow Us

Shop In: United Arab Emirates, Change Country.

0

No products in the cart.